Return Policy

What if my order arrives damaged or defective?

The workmanship of your canvas is guaranteed for 365 days from the date of shipment. If you receive a damaged or defective product, please let us know and we’ll fix the problem as quickly as possible.

Please follow the instructions below and one of our representatives will quickly ship out a replacement.

1.    Take a digital photo of the damaged item; include a photo of the box if it was also damaged.

2.    Attach your digital photos to an email and send them to returns@greatbigcanvas.com. Be sure to include the full name on the order, order number, item name, and a brief description of the damage.

3.    You will receive an email within 1-2 business days to let you know that your return is being processed.

  • If the damage or quality issue is not apparent in the photo, we may request that you provide additional information or  return the item before the return can be processed.

 

What if I don’t love my canvas?

If you aren’t satisfied with your custom canvas or print, we are more than happy to work with you to make your order perfect!   

Please contact us within 60 days of the receipt of your order and we are happy to exchange or refund your order, minus the cost of shipping. After 60 days, there may be an additional 20% retail processing fee plus shipping fees assessed for your return or exchange. You can reach one of our return specialists at returns@greatbigcanvas.com or 1-800-557-2520.

*Please note that due to differences in monitors, the colors you see on your computer may be slightly different on the print you receive. We print colors true to the artist’s specifications and cannot alter the original artwork. 

 

What If I need to change my order?

Address changes-

Please contact us as soon as possible with your new shipping address. If the order has not shipped out, we can update the shipping address.  If your order is in the final stages of production we may not be able to update the shipping address. 

Order Change

We can modify your order within the first 24 hours from the time it was placed. After this time, since the order will be production, changes other than address or shipping method may require a processing fee. 


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