Help / FAQ
Do you ship internationally?
Yes! You may choose to ship to Canada at checkout or, for all other countries, choose 'International shipping.' Once we receive your order, we'll get a custom shipping quote for you and contact you for authorization before starting work on your order.
Can you make custom sizes?
The sizes listed on our website are the sizes we recommend and that fit each image best. Custom sizes will result in some image loss. If you'd like a custom size, we can evaluate the image for you to see how much image will be cropped out. To have us evaluate an image for a specific size, send us an email and include the item number and the size you'd like. We respond to most requests within 24 hours.
I want to order a greatBIGcanvas as a gift. Can I ship to someone else? Will you leave pricing out of the package?
Canvases and framed prints make great gifts and we ship them as gifts all of the time! At check out, you will be able to enter a separate billing and shipping address. Then, be sure to check the box that says "This is a Gift Order." As long as this box is checked, we will not include pricing in your shipment. You can even enter a custom gift message!
If I order a split canvas, will some of the image be lost to the wrap between panels?
You will not lose any image between panels with a split canvas. We will repeat the image on the edges in a way that ensures the three panels fit together perfectly and keeps the image wrap looking completely natural!
If I order a framed canvas or print, does the size I choose include the frame?
The sizes listed are the sizes of the canvas or print only. The frame will add to the overall size.
When will my order ship?
We usually ship your order within one week of receipt. If you need your order for a special event, please call us at 800-557-2520. We’ll do everything we can to get your order to you when and where you need it.
I am trying to find a very specific image. Do you have it?
Every image we currently have available is searchable on the site. Just type any keywords or descriptive terms in the search bar at the top of the page and we will retrieve any images we have matching your description. If you are unable to find the specific image you are looking for, we probably don’t offer it at this time. However, check back soon! We are adding new images all the time!
I uploaded my own photo and it’s getting cropped. What do I do?
Different photos fit different aspect ratios. If your photo is getting cropped, it’s because the size you’ve selected is a different aspect ratio than the image you’ve uploaded. Try picking another size (ex: 20x24 is a little bit closer to a square, while 20x30 is more rectangular). If none of the sizes fit the image the way you’d like, you may need to submit a different image that has more room for cropping.
Can I mail in my photo for Photos-to-Art?
We do not accept mail-in photos. If you have a physical print you'd like to use instead of a digital file, we recommend taking the print to your local copy shop or photo lab and getting a high-resolution scan. Ask them to scan your image at a resolution of 600dpi and save it as an RGB TIF or JPEG. Once you have the digital version of your photo, you can upload it to our site.
What should I know about copyrights?
What is a copyright?
A copyright gives its owner the right to copy, distribute, publicly display or create derivative works from the original work. A copyright also gives its owner the right to license those rights to others.
How do I know if my photograph is protected by copyright?
A photograph is copyright protected from the moment it is created. This means that even if you purchase a print or digital file from your photographer, you still need to talk to them about making reproductions from that item.
How long does a copyright last?
The current copyright term is the life of the creator – in this case, the photographer, plus an additional 70 years.
Things to remember about copyright:
Purchasing a print or digital file from your photographer does not mean you have purchased the copyright.
Under the Federal Copyright Act of 1976, photographs are protected by copyright from the moment of creation.
Unless you have permission from the photographer, you can’t copy, distribute (no scanning and sending them to others), publicly display (no putting them online), or create derivative works from photographs.
Professional photographers are dependent on their ability to control the reproduction of the photographs they create.
It affects their income and the livelihood of their families.
Copyright infringements—reproducing photos without permission—can result in civil and criminal penalties.
How to make legal copies of professional photographs:
Contact the photographer/copyright owner. Photographers are happy to discuss options for reproducing photos with you.
Check both the front and back of a print for a copyright notice. If it is a school, sports or similar type photo, you may want to contact the institution where the photo was made.
Use the Photographer Registry Web site to locate a photographer/copyright owner at www.PhotographerRegistry.com, so you can obtain reproductions or permission. With a few pieces of information about a photographer (i.e., they did portraits in Anytown, USA in 200X), a search can be conducted to find the copyright owner.