Help / FAQ

Turnaround Time

  • What is your typical turnaround time?

Typically canvases take four to seven business days to print before allowing additional time for shipping.  This shipping time is an estimation and not a guarantee.  Larger canvases and large quantity orders may take longer to produce.  During the months of November and December the production times may also increase due to the holiday season.  If your canvas is needed by a certain date, please contact us so that we may assist you in this matter.

  • I need my order by a certain date, can I expedite an order?

If you need the order by a certain date, please contact our Customer Service team as soon as possible.  If you have an extremely tight turnaround time, please call us during business hours at 1-800-557-2520 or utilize our live chat option.  We are usually able to accommodate special requests. Expedited orders do incur an extra charge, which will be quoted by a Customer Service representative. 

  • What are your hours?

Our Customer Service team is available for live help Monday-Friday 9am-6pm Eastern Time.  Click here for our contact information.

  • Will my order ship in one big box or in multiple pieces?

Your order is shipped as each piece is completed, so it is possible that each item will ship separately.  If you have multiple items on the order, they may ship in different boxes on different days.

  • What company do you ship through?

We ship using FedEx.   Our domestic orders are typically shipped via FedEx SmartPost or FedEx Ground, depending on the size of the canvas.  If you have a PO Box please provide the PO BOX number as well as the street address to insure that there will be no issues delivering your package.  If the USPS does not deliver to your address at all please inform us this at the time of your order.  Extremely Large canvases that are considered oversized ship via a Freight carrier.  Freight does require an appointment for delivery, which our Freight carrier will coordinate with the recipient.

International customers please note:  We cannot deliver to a PO Box for international orders.  We require a physical address that FedEx will deliver to.  

  • How much does shipping cost?

We offer a flat rate shipping fee on all domestic (US) orders.  For international orders, we will contact you for a custom quote.  Please note that any free shipping coupon, unless otherwise specified is not valid for orders outside the US and Canada.

 

Product

  • How is the canvas stretched?

We use a propriety blend of canvas that is stretched over 1.5 wooden stretcher bars. We print on artist's grade canvas using archival inks. All of our canvases have UVB protection built in to protect against fading and moisture and are designed to last for over 100 years.

  • Do you include hanging hardware with your canvases and framed prints?

Yes.  The type of hangers varies depending on the size and type of items in the order.  The hardware included will work on most walls.  If you have older walls or special finishes please take this into consideration before installation. If you have any questions regarding the hanging hardware provided, please do not hesitate to contact our Customer Service department.

  • Can I hang my Great Big Canvas product outside?

Our products are designed to be displayed indoors only and should not be exposed to water or direct sunlight.

  • Will the colors shown on my monitor be exactly how the image prints?

The colors shown on your monitor may be close to what is printed, but we cannot guarantee a perfect match.  If you have any questions about an image or special considerations, please do not hesitate to contact our Customer Service team.

  • Can I customize a stock image by adding text or changing the image?

Unfortunately we cannot alter our stock images by adding text or making major changes to the image.  Our images are provided by artists and photographers that have submitted their art to be printed as is.

  • Are your canvases considered Giclee quality? 

Yes.  Our canvases are digital prints produced on inkjet printers.  We use archival quality inks and artist grade canvases that are coated with a UV protectant. 

  • Do you offer frames for your canvases?

Yes, we offer a float frame option for our canvases.  The float frame comes in four different finishes: Black, Gold, Silver and Walnut.  The Silver and Gold frames have a black finish on the sides and have a silver or gold color on the face of the frame.   Please visit our Product page to view framing options.

  • Can I order a custom size?

We can typically accommodate custom sizes that are proportional to the image.  Please contact our Customer Service Team  to request a custom quoteSizes are based on whole inches, as we are not able to accommodate fractions of inches.  We do not offer custom sizing during the months of November and December due to the volume of the Holiday Season

  • Do you offer unstretched/rolled canvases? 

All of our canvases come stretched; we do not offer unstretched/rolled canvases.

  • I’m not quite sure which product I should order, can you describe each product?

  • Wall Decals are printed on heavy grade vinyl with a matte finish. Each has unique adhesive, allowing the decal to be removed and re-applied multiple times. They are perfect for dorm rooms, kid rooms, doors, and more. Our wall peels are not recommended for textured or rough surfaces, newly painted walls (which usually need about 30 days to fully cure), textiles, or on wallpaper.
  • Posters are printed on high quality gloss finish paper with archival quality inks. They look greater in dorm rooms, kid rooms, offices, and more.
  • Photographic paper is produced using professional grade photographic paper that has a luster finish.  This is the perfect fit if you are looking to have the image mounted or framed after receiving.
  • Canvases are printed with UV-resistant archival inks and stretched on 1 1/2" wood stretcher bars which will not warp or crack. Canvases are shipped with mounting hardware installed, ready to hang anywhere in your home or office.
  • Our framed prints are assembled behind a standard Plexiglas cover within a 1.5" black wooden frame and are double white matted at 2.5". They arrive ready to hang.   
  • Can I paint over my canvas?  If so what is the best method?

You can add additional paint or finishes to your canvas, but we cannot guarantee any aftermarket finishes or paints applied to our products.   Customers over the years have given us a few tips for applying finishes, which we can pass along to you.  One tip is to always apply a fixative spray to the canvas prior to applying any paints.  Another great tip is to test any paint pens or permanent markers on your canvas beforehand to ensure ink is flowing properly.

  • What is the largest size you can print?

Our largest canvas size is 55”x100” for a single panel canvas.  Please contact us if you are interested in a custom size canvas.  For our framed prints, the largest size listed is the largest size that we offer.

  • Can I buy just the digital image?

We are unable to sell digital copies of any of image.

  • How do I sell my images on GBC?

At this time, Great BIG Canvas is not purchasing images directly from customers.   Please check out our sister company, ImageKindImageKind is dedicated to selling and producing your work with the highest quality prints, posters, canvas, and framed wall art.

We also offer a “Create Your Own” option that is perfect for having your images produced on canvas via our site.

  • What is your return policy?

Please click here for a link to our Return page!

Photo to canvas

  • My photo needs retouching, do you offer this option?

We do not currently offer retouching options for our photo to art products. If you are in need of retouching on your image, we recommend placing an order with our sister company,  Canvas On Demand. They offer a variety of services and retouching options.  www.canvasondemand.com.

  • Do you have all of the images in stock?

We print your order when we receive it.  This ensures you receive the highest quality product available.

  • Can I hang a canvas in a bathroom?

Yes, just make sure the canvas is not in direct contact with water.

  • How do I take care of my canvas?  Do I need to clean it?

 Typically your canvas will just need a light dusting every now and then.  If you find that you need to spot clean the canvas, use a damp cloth that has only water on it.  Chemicals can react with the ink and ruin the canvas.

  • Do you have a store in my city that I can visit, or a catalogue that you can send me? 

We are available online only.  We have a great customer service team available to assist you with any questions!  Click here for our contact information.


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